Customer Relations Advisor

Job Summary

Are you customer focused, people driven, and energized by meaningful work? Camden’s Customer Relations Advisors play a key role in delivering Living Excellence by supporting current and prospective residents at communities across the country. Advisors serve as confident problem solvers and trusted points of contact, handling leasing inquiries, service requests, emergency work orders, and a wide range of community‑related questions across phone, email, chat, and other digital platforms. They think creatively, communicate clearly, and take ownership of each interaction—actively listening, anticipating needs, and partnering with on‑site teams to ensure issues are resolved accurately and efficiently.

This role thrives in a fast‑paced environment where Advisors must multitask across multiple systems, manage shifting priorities, and respond quickly to both routine and high‑priority situations. Combining technology with customer service and account management, Advisors navigate resident ledgers, troubleshoot issues in real time, and maintain accurate records while delivering a seamless, supportive experience.

Through strong judgment, adaptability, and a genuine passion for helping people, Customer Relations Advisors create positive, lasting impressions while contributing to a collaborative, high‑performing, and fun work environment. This position also offers the opportunity to build a well‑compensated, rewarding career within an organization that values accountability, growth, teamwork, and making an impact while enjoying the work you do.

Essential Functions

• Assist potential residents with detailed leasing information for Camden Communities nationwide, including creating quotes and scheduling leasing appointments
• Showcase the value of community features as they relate to each customer’s needs
• Assist current residents with maintenance requests, emergency dispatch, and other community‑related questions or issues
• Accurately capture resident and prospect information for communication and record‑keeping
• Ensure excellent customer relations by responding to phone, email, SMS, and chat inquiries in a timely manner while maintaining a customer‑focused attitude
• Escalate issues through the appropriate channels when necessary
• Use strong problem‑solving skills and sound judgment to handle unpredictable situations as they arise
• Consistently meet all performance standards, including schedule adherence, average handle time, productivity, and call quality
• Take an active role in ensuring departmental goals and objectives are met or exceeded
• Spend approximately 95% of scheduled time taking calls, with the remaining 5% devoted to training and ongoing education
• Assist with additional projects and activities as needed

Requirements

• Bachelor’s degree preferred
• Work‑from‑home, remote environment
• Experience in a customer‑related field required; experience in the multi‑family industry or a contact center environment preferred
• Strong customer‑focused attitude with creative problem‑solving skills to navigate difficult situations and ensure high levels of customer satisfaction
• Ability to multi‑task, take initiative, and work effectively in a fast‑paced environment
• Strong documentation, written, and verbal communication skills, along with excellent typing proficiency
• Proficiency in Microsoft Office Suite, including Teams, Word, Excel, and Outlook
• Ability to multi‑task across various technology platforms while actively engaging with customers
• Flexibility to work various shifts, including nights, weekends, holidays, and overtime as required; may be asked to work outside of normal scheduled hours
• Bilingual (English/Spanish) a plus
• Ability to sit for extended periods of time
• In the event of an internet or power outage, must be able to relocate to complete scheduled shifts
• May occasionally be required to attend work‑related events, meetings, trainings, or other business‑related activities as directed by management; these activities may require travel to a local Camden corporate/district office, community, or designated event location
• Must have reliable transportation
• Must have a stable internet connection and be connected via ethernet cable at all times
• Must adhere to Camden’s Professional Image guidelines and be readily available to appear on camera for all meetings
• Responsible for obtaining a suitable desk and computer chair; all Camden‑provided equipment for the position must be utilized
• Work schedules, including days, hours, shifts, and work locations—may be adjusted at any time to support operational needs, with or without prior notice

And here’s the fine print HR wants you to know:

• Job is intermittently sedentary but requires mobility (i.e., climb stairs)
• Will use some repetitive motion of hand-wrist in using computer and writing
• Works in a typical office setting
• Emotional stability and personal maturity are important attributes in this position
• Must handle stressful, urgent, novel and diverse work situations on a daily basis
• May require long hours and odd schedules (including weekends)
• Position requires periodic travel by automobile to handle work-related activities
• May require airline travel, out-of-town and /or overnight trips
• Attendance and punctuality is essential for success in this position
• Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate PPE
• Contact your HR team for the position’s Physical Demands Analysis

This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.