Patient Care Coordinator

Say Ahhh! Pediatric Dentistry is seeking a Patient Care Coordinator to help create an organized, welcoming, and positive experience for children and their families. This role connects the patient journey through scheduling, insurance and financial coordination, treatment follow-up, patient education, and front-office support. This is an excellent opportunity for a service-focused professional who is organized, confident communicating with parents and guardians, and committed to helping patients receive timely, well-coordinated care.

What You'll Do

As the Patient Care Coordinator, you will serve as a key point of contact for patients and families while working closely with the clinical and administrative teams.

• Welcome and support patients, parents, and guardians throughout the scheduling and treatment process.
• Coordinate appointments and proactively fill schedule gaps using available scheduling and patient-engagement tools.
• Follow up on pending appointments, cancellations, recall lists, and unscheduled treatment.
• Verify and interpret in-network and out-of-network dental insurance benefits.
• Prepare and manage pre-estimates, prior authorizations, claims, and insurance follow-up.
• Process patient payments and support approved financing options, including CareCredit.
• Explain financial policies, insurance benefits, estimated treatment costs, and patient responsibilities clearly.
• Educate patients and families regarding procedures, oral hygiene, preventive care, and behavior-management expectations.
• Assist with hospital-based procedures and anesthesia scheduling as needed.
• Respond professionally to patient concerns and help resolve service issues.
• Support practice marketing, community outreach, patient engagement, and positive-review efforts as assigned.
• Maintain accurate records and use systems such as OpenDental, LocalMed, Lighthouse, Illumitrac, Clover, and Microsoft Office.
• Collaborate with the team to maintain an organized, professional, patient-ready office environment.

What We're Looking For

• Strong customer service, communication, organization, and follow-through skills.
• Warm, professional approach when working with children, parents, and guardians.
• Working knowledge of dental insurance benefits, claims, authorizations, pre-estimates, and dental coding.
• Comfort discussing financial responsibilities, treatment costs, and payment options.
• Strong attention to detail and accuracy when handling patient, insurance, scheduling, and financial information.
• Ability to manage multiple priorities in a fast-paced pediatric dental environment.
• Professional judgment when handling difficult or sensitive patient situations.
• Team-oriented approach with the ability to work independently when needed.
• Proficiency with Microsoft Office and the ability to learn dental practice-management and patient-engagement technology.

Education & Experience

• High school diploma or equivalent required.
• Previous dental, medical, healthcare, patient-service, or comparable customer-facing experience preferred.
• Dental front-office, insurance, treatment coordination, or patient care coordination experience strongly preferred.
• Pediatric dental or pediatric healthcare experience is a plus.

Work Environment

This is a full-time, on-site position in a pediatric dental practice. The role requires regular interaction with children, parents, guardians, clinical staff, and administrative team members in a patient-centered environment. Priorities may shift throughout the day, requiring adaptability, professionalism, and strong follow-through.

Equal Employment Opportunity Say Ahhh! Pediatric Dentistry is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.