Customer Solutions Specialist

As a Customer Solutions Specialist in the Solutions Center, you are our IGS energy brand champions! You will be building customer connections through IGS energy’s sustainability journey, educating on our products, and providing exceptional customer experiences with each customer interaction. We’re asking that you must have flexibility to work Monday – Friday 11:00am to 8:00pm and rotating Saturdays 8:00am to 5:00pm.

Primary Responsibilities:

• Deliver exceptional customer experiences by proactively building rapport that is driven by both the business and personal needs of our customers.
• Must be comfortable speaking to IGS sustainability initiatives and the value of green energy.
• Ability to effectively educate on all IGS residential commodity and warranty markets along with associated products and services while using that information to drive sales and retention.
• Conducts proactive consultative analysis to identify and act upon opportunities to support our various lines of business through up-sell and cross-sell conversations.
• Achieves all customer experience, retention and sales standards set for the department by offering customized solutions and product education to customers while following established departmental goals, policies and procedures.
• Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries.
• Assisting customers with setting up new service, processing payments and arranging payment plans while handling sensitive customer information.
• Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations.
• Complete additional duties and responsibilities as assigned.

Required Skills:

• Possess strong interpersonal, verbal, and written communication skills and be results oriented.
• Excellent customer experience and conversational skills.
• Possess ability to identify and overcome customer objections.
• Ability to multitask effectively and adhere to a weekly set schedule.
• Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment.
• Basic knowledge of Windows, MS Office Suite, and Internet Explorer.

Minimum Education and Experience:

• High school diploma or equivalent.
• 2 years’ experience in a customer facing environment preferred.
• Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.