Patient Scheduler

Job Details

Description

Patient Scheduler – Be the Go-To Support for Patient Care!

Are you passionate about helping patients and thrive in a fast-paced healthcare environment? Do you love staying organized, solving problems, and making a real impact on the patient experience? Join GetixHealth as a Patient Scheduler and become a key part of our Patient Support Center team!

This is your opportunity to make a difference every day by helping patients get scheduled, verified, and prepared for care. From appointment coordination to insurance verification, your work helps ensure patients receive timely, accurate, and compassionate service.

If you have strong customer service skills, healthcare scheduling experience, and enjoy helping patients navigate the healthcare process, we’d love to hear from you.

Position Summary

Provide day-to-day support for patient scheduling operations, ensuring timely appointment scheduling, insurance verification, and excellent communication between patients, providers, and medical staff.

You’ll serve as the first point of contact for patients by scheduling appointments, confirming visits, collecting insurance details, and helping patients understand their financial responsibility prior to care. Strong communication skills, multitasking ability, and attention to detail are essential.

Key Responsibilities

• Serve as the primary point of contact for patients and external facilities to schedule appointments by phone and electronic correspondence
• Collect, verify, and communicate benefit details of patient insurance policies during scheduling
• Educate patients on the insurance verification process and estimated patient responsibility prior to their visit
• Confirm patient appointments and provide appointment details, location information, and special instructions
• Create and maintain patient records including demographic information and required paperwork
• Contact referring provider offices to obtain necessary records and visit preparation details
• Coordinate with healthcare providers and medical staff to ensure appointments are scheduled efficiently and effectively
• Respond to patient inquiries professionally and in a timely manner via phone and written communication
• Collaborate with internal teams and third-party systems to support coordinated patient care
• Assist insurance verification associates when needed
• Maintain HIPAA compliance and confidentiality at all times
• Other duties as assigned