Donation Support Services Evaluation Coordinator

• Referral Initiation
• Serves as a back-up position to the DSS staff to obtain and document patient medical and social information provided by partners.
• Assures pertinent referral/case information is communicated to appropriate internal and external stakeholders.
• Communicates with external partners and provides necessary follow-up.
• Identifies final suitability for tissue donors.
• Provides clinical information to the tissue team or Administrator on-call.
• Is available for call during scheduled shifts as assigned.
• Evaluation
• Conducts thorough evaluations of potential tissue donors.
• Documents and evaluates relevant suitability criteria for all potential tissue donors.
• Understands and applies all internal/external policies, procedures and standards relevant to donor suitability.
• Builds positive, productive and professional rapport with tissue processor staff.
• Works with quality and regulatory affairs to ensure documentation standards are met.
• Additional Responsibilities
• Provides ongoing education and training to internal teams and external partners on donor evaluation procedures and best practices.
• Assists in the development and updating of standard operating procedures (SOPs) related to donor evaluations.
• Mentors and supports less experienced team members in the evaluation process.
• Participates in quality assurance initiatives to monitor and improve the effectiveness of the donation evaluation process.

Qualifications

Education: High School Diploma, or equivalent required. Associates degree, medical-related certification, or some post-secondary education strongly preferred.

Experience: Two or more years' experience working in an OPO or with tissue processing and distribution. Requires excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, EMR and extensive medical terminology specific to healthcare.

Licensure, Certification, and/or Registration: CTBS, Medical Assistant, LPN, or similar preferred.