Customer Service Agent (Work From Home)

Blue Chip Works is hiring Customer Service Agents to provide inbound phone support to customers and clients across the globe. All agents must have the capacity to work remote in home office or apartment in a quiet work environment. We service a wide range of customers including; cruise lines, hardware stores, hotel and travel industry, road assistance, and more.

This job requires critical thinking, customer service, and self-discipline necessary to pass rigorous certification courses and commit to weekly work schedule.

Agents must pass 4-6 week certification training course in order to begin work. Agents are able to create own schedule for work after training is complete.

This position is an independent contractor position in which agents have ability to set own schedule, provide computer equipment, and work with multiple clients at one time.

Main Duties Include:

• Handle inbound customer phone support to external callers and customers.
• Provide front-line customer support via phone, chat, email to customers.
• Support type ranges from: product support, billing, technical assistance, road side assistance, travel bookings, and more.

Technical Requirements:

• Desktop or Laptop Computer w/ Windows 10 or better.
• Home Internet w/ ability to hard-wire using Ethernet cord.
• USB Headset w/ microphone (not required to begin).
• Telephone Line or VoIP Phone (not required to begin).

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: Remote