Licensed Customer Service Representative

As a Work From Home Licensed Insurance Customer Service Representative.

Foundever covers every step of the licensing journey including pre-licensing preparation, exam fees, and background checks.

To set yourself up for success, you will need a quiet, dedicated workspace at home where you can stay focused during training and customer calls.

• Why Foundever
• Starting at $19 per hour based on training phase and production milestones
• 100% paid professional training starting at $19 per hour
• Foundever covers your licensing costs including prep, testing, and fees
• Comprehensive medical, dental, and vision benefits
• Employee Assistance Program and wellness resources
• 401(k) with company match
• Paid Time Off and employee discounts
• Bonus programs and referral incentives
• 93% of managers promoted internally because growth here is real
• What We’re Looking For
• 18 years or older with a high school diploma or GED
• 1 year of customer service or related experience preferred
• Comfortable managing inbound calls in a structured, work from home environment
• Open availability including evenings and weekends based on business needs
• Commitment to consistent attendance during training and your assigned schedule after successful completion is key. Your engagement, attendance, and performance throughout training help us match you with the best available production schedule for success.
• Motivated to complete coursework and earn your state insurance license
• Skills That Set You Up for Success
• Ability to navigate multiple systems and tools with ease
• Clear, professional communication with customers and teammates
• Confidence explaining insurance coverage options with empathy
• Strong self motivation, accountability, and attention to detail
• Ability to identify customer needs and recommend the right solutions
• Your Home Office Setup

To do your best work, you will need:

• A hardwired high speed internet connection with a minimum of 50 Mbps upload and 5 Mbps download
• A quiet, secure, and dedicated workspace free from distractions
• A webcam is provided and will be used throughout training to create an engaging, connected learning experience. Once you are in your role, you can expect to use it for team check ins, one on ones, and team activities as well.
• A personal computer, laptop, or compatible tablet during College of Insurance training
• Licensing Requirements
• Foundever covers everything you need to get licensed including pre-licensing training and exam prep, testing and licensing fees, and required background checks.

Please note that travel to testing or fingerprinting locations may be required, and a valid state issued photo ID is needed to complete this process.

Schedule and Training Hours Hours of Operation

• Monday through Sunday from 7:00 am-1:59 am ET.
• Shifts may include evenings and weekends. All shifts are scheduled within our hours of operation, and schedules are shared in advance so you can plan accordingly.
• Who Thrives Here
• People who enjoy structured learning, helping others make sense of complex information, and building a stable work from home career with real growth ahead. If that sounds like you, we would love to connect.

Foundever celebrates the moments that matter, and your career is one of them.