Commercial Lines Account Manager

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy.

This role will focus on risk management, client servicing and collaborate with producers, account executives, carriers, clients and internal operations teams.

Client & Relationship Partnership

• Support commercial Property & Casualty clients by delivering proactive account management, education, and service
• Collaborate with producers and internal service teams to ensure seamless execution of client deliverables
• Contribute to client retention and satisfaction by maintaining strong, trusted client relationships and providing responsive support
• Operational & Strategic Execution

• Manage key account servicing processes including renewals, endorsements, claims support, billing inquiries, and account reviews
• Handle renewals in partnership with producers, including remarketing, account rounding, and presentation of renewal pricing and terms
• Educate clients on coverage changes, policy features, and risk management considerations
• Ensure accuracy, compliance, and alignment with underwriting guidelines, regulatory requirements, and internal best practices
• Leverage systems and tools such as Applied Epic, Microsoft Office, and Adobe PDF to manage workflows, documentation, and reporting
• Growth & Innovation

• Identify opportunities to generate additional revenue through increased coverage, account rounding, and cross‑selling opportunities
• Support new business and growth initiatives by assisting producers with servicing and renewal strategy
• Collaborate with Personal Lines and Group Benefits teams to introduce additional solutions where appropriate

Required

• 5+ years of experience in Commercial Lines Property & Casualty account management
• Experience in insurance agency client service and account management
• Active Property & Casualty insurance license (state‑specific as required)
• Strong communication and relationship management skills
• Ability to manage multiple priorities in a dynamic, fast‑paced environment