Customer Care Representative

At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.

What Sets Us Apart:

Benefits from Day One – Medical, dental, vision, and more

Paid Time Off – Including holidays

Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)

Comprehensive Training – Paid virtual training to set you up for success

What You’ll Do:

Handle inbound customer calls and/or e-mails with empathy and professionalism

Resolve issues, answer questions, and provide proactive solutions

Document interactions and follow up as needed

Participate in special projects and adapt to evolving priorities

Deliver a WOW experience on every call—customers should hear your smile!

Note: This role does not involve cold calling, sales, or contract upgrades.

What We’re Looking For:

Minimum Requirements:

High school diploma or GED

Customer service experience (call center, insurance, or banking preferred)

Strong communication, listening, and problem-solving skills

Ability to multitask using technology in a fast-paced environment

Reliable high-speed internet (25 Mbps down / 6 Mbps up)

Quiet, distraction-free home office setup

Preferred Qualifications:

2+ years of customer service experience

Prior remote work experience

Work Environment:

Full-time, 40 hours/week

Shifts may vary and include weekends and holidays

Must be available to work as late as 9 PM EST

Periodic shift bids determine schedules based on business needs

If you're a great communicator, a natural problem solver, and passionate about delivering exceptional service, we’d love to hear from you!