Manager, Compliance Operations

About the Role:

We are seeking a Manager, Compliance Operations to lead a team responsible for modernizing and scaling UKG's compliance operating model.

This leader will oversee a team of Compliance Operations Analysts focused on transforming complex compliance requirements into efficient, repeatable, and technology-driven business processes. The role combines people leadership, program management, process design, and operational innovation to help embed compliance into business and product workflows at scale.

The ideal candidate brings a strong foundation in compliance, privacy, governance, risk management, or legal operations, along with experience leveraging automation, workflow technologies, and AI-enabled capabilities to improve operational effectiveness.

Key Responsibilities:

• Team Leadership & Development
• Lead, mentor, and develop a team of compliance operations professionals.
• Build a culture of accountability, innovation, continuous improvement, and operational excellence.
• Develop team capabilities in compliance operations, process optimization, automation, responsible AI usage, and cross-functional collaboration.
• Establish clear objectives, performance measures, and development opportunities for team members.
• Compliance Operations & Program Execution
• Translate complex legal, regulatory, and policy requirements into practical operational solutions that support business objectives.
• Lead the day-to-day operation and design and implement technology-enabled workflows to improve the compliance programs supporting privacy, AI governance, product compliance, regulatory obligations, and enterprise risk management initiatives.
• Develop scalable operational frameworks that enable consistent application of compliance requirements across the organization and reduce dependence on manual processes.
• Identify opportunities to leverage automation, analytics, and AI-enabled capabilities to scale compliance operations.
• Define and monitor key performance indicators (KPIs) and support audits, assessments, certifications, and regulatory initiatives through streamlined operational processes and reporting
• Promote a "compliance by design" mindset that integrates governance and risk management into existing workflows and decision-making processes.

Basic Qualifications:

• 8+ years of experience in compliance operations, privacy operations, AI, governance, risk management, legal operations, program management, or a related field.
• 5+ years of experience leading and developing teams in software, SaaS, technology, or highly regulated industries.
• Experience leading complex cross-functional initiatives and influencing stakeholders across multiple business functions.

Preferred Qualifications:

• Bachelor's degree or equivalent experience.
• Experience leveraging AI-enabled solutions to improve operational efficiency while maintaining appropriate governance controls
• Strong communication, organizational, and analytical skills.
• Professional certifications such as CIPP, CIPM, CIPT, CRISC, PMP, or similar credentials.