Accounts Receivable Admin

An AR Administrative Assistant is responsible for providing administrative support to the Accounts Receivable department by ensuring accurate processing of documentation, payment handling, account maintenance, and workflow management. This role focuses on supporting daily AR operations through records management, mail distribution, payment processing, internal ticket administration, data entry, and customer account updates while maintaining accuracy and compliance with company procedures.

Essential Duties:

• Scan, organize, and electronically file supporting documentation for applications, account closings, and miscellaneous customer payments, ensuring records are accurately maintained and readily accessible.
• Receive, sort, and distribute incoming mail to the appropriate team members in a timely manner.
• Review, log, and distribute closing statements to the Accounts Receivable team, ensuring timely processing of ownership transfers, accurate account updates, and compliance with established service level requirements
• Review closing packages to identify missing, incomplete, or inaccurate documentation.
• Track outstanding paperwork and maintain records of follow-up activities.
• Contact title agencies, attorneys, and other business partners to obtain missing closing documentation.
• Prepare and forward resident payment checks to ClickPay for processing, ensuring accuracy and compliance with established procedures.
• Deposit resident payments and ensure all checks are submitted promptly to support accurate account maintenance.
• Manage Sharepoint tickets within the various queues, including processing internal transfers, researching requests, and routing tickets to the appropriate teams as needed.

Skills & Qualifications:

• High School Degree or equivalent
• Experience in accounts receivable related bookkeeping
• High level of attention to detail
• Possess and demonstrate strong customer service skills and interpersonal skills, including clear written and oral communications while maintaining a professional demeanor
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.

Physical Requirements / Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs or more following appropriate safety procedures. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to drive - Some local travel by personal vehicle is required
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

The work environment characteristics are normal office conditions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $19.00 - $20.00 per hour